Mercure Rouen Centre Champ de Mars

This should be a very nice hotel, but it’s possibly new and having some teething problems. Please see below for the issues. It was modern and well decorated, and the bed comfortable. The breakfast was good. The location is good and it’s less than five mins to walk to start of the historic centre. The cathedral is about another ten mins walk further. We were fortunate enough to be helped with all of our issues during our stay by Antionne, from reception, who went above and beyond to help solve any issues. He was superb. If it had not been for him, my ratings would have been lower, and possibly would have advised against staying here.

Great location to reach by car and to get back onto road for onward journey - also just a short walk into city centre. Nice bar area to relax in. Staff were all very pleasant and super helpful. Bedroom clean and very comfortable bed. Best buffet breakfast I’ve seen in any chain hotel anywhere!!! Great secure parking on site 80 cents per hour.

The hotel is in 15 minutes' walk to the famous cathedral. We arrived with a minivan and were offered a parking place in front of the hotel instead of having to drive down to the underground garage. Although we did not book breakfast in the reservation (we wanted to have one in a traditional French boulangerie/patisserie), the hotel had a nice breakfast place with a live cheese "museum", which we will definitely try next time.

The staff were incredibly friendly and accommodating. They welcomed our group with warm smiles and went above and beyond to ensure that our stay was comfortable and enjoyable. The location of the hotel was absolutely perfect. Just a short 10-minute walk away from the Notre Dame of Rouen Cathedral, we were able to explore the city's historical gems with ease. Additionally, the Jeanne d'Arc church was only 20 minutes away. The convenience and accessibility of these attractions truly enhanced our overall experience. We were delighted to find a clean and well-maintained environment. The attention to detail in terms of cleanliness was evident, and it immediately put us at ease. The shower provided a refreshing and invigorating experience, and we couldn't help but appreciate the thoughtfully provided shower gel. Despite being centrally located, the hotel managed to create a serene atmosphere that allowed us to recharge and get a good night's sleep. The curtains were effective in keeping the room dark, ensuring we woke up feeling refreshed and ready to take on the day.

Served the purpose close to where I needed to be staff very friendly